Remote IT Jobs – IT Support Technician, IronEdge Group (Remote, USA)

Job Description

For seekers browsing remote IT jobs, IronEdge Group, LTD — a Great Place to Work-certified managed services provider — is hiring a full-time remote IT Support Technician at $39,000–$45,000 per year, open to residents of Texas, New Mexico, Arizona, Colorado and Kansas. Posted 15 October 2026, this junior role is ideal for support professionals who thrive solving client problems remotely.

What You'll Do:
- Provide front-line technical support to end users by phone, remote access and occasionally on-site
- Troubleshoot server and network systems, software and peripheral issues
- Complete support tickets to company standards with clear documentation
- Escalate complex issues to senior staff with well-documented findings
- Train end users and new team members when required

Responsibilities

- Provide front-line technical support to end users by phone, remote access and occasionally on-site
- Troubleshoot server and network systems, software and peripheral issues
- Complete support tickets to company standards with clear documentation
- Escalate complex issues to senior staff with well-documented findings
- Train end users and new team members when required

Requirements

- Minimum 1 year of experience in a Tier 1 IT support role
- Experience with ticketing systems and remote-access tools
- Strong written and verbal communication, including with executive-level contacts
- Ability to create and use written technical documentation
- Must pass a criminal background check and CJIS fingerprint-based check