Jobs in South Africa – Customer Service Agent, Europcar Durban

Job Description

For job seekers browsing jobs in South Africa, Europcar is hiring a Customer Service Agent at King Shaka International Airport in Durban. Applications close on 21 October 2026, so candidates with a valid driver's licence and a customer-service background should apply quickly.

What You'll Do:
- Serve walk-in customers at the airport rental counter
- Process rental agreements and vehicle handovers
- Handle customer queries and resolve complaints
- Inspect vehicles on return and record any damage
- Promote additional services and upsell where appropriate

Responsibilities

- Serve walk-in customers at the airport rental counter
- Process rental agreements and vehicle handovers
- Handle customer queries and resolve complaints
- Inspect vehicles on return and record any damage
- Promote additional services and upsell where appropriate

Requirements

- Matric / Grade 12 certificate
- Valid driver's licence
- Customer-service or front-desk experience preferred
- Excellent communication and people skills
- Willing to work shifts at the airport